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Refund Policy

Effective Date: 19-01-2025

Thank you for shopping at GuardianShieldShop.com. We aim to provide the best software and security solutions to meet your needs. If you are not fully satisfied with your purchase, this Refund Policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

a. Software Compatibility Issues
If the purchased software is not compatible with your device and our support team cannot resolve the issue.

b. Defective or Corrupted Software
If the product is defective, corrupted, or fails to activate due to issues on our end.

c. Duplicate Orders
If you accidentally purchase the same product more than once, we will process a refund for the duplicate transaction.

d. Cancellation Before Delivery
If you cancel your order before the license key or software download link has been delivered, you are eligible for a full refund.

2. Non-Refundable Scenarios

Refunds will not be granted under the following conditions:

  • Change of mind after the software/license key has been delivered.

  • Failure to meet system requirements (please check the product specifications before purchase).

  • Misuse, unauthorized sharing, or violation of the software’s terms of use.

  • Products marked as “final sale” or “non-refundable” at the time of purchase.

3. Refund Request Process

To request a refund, please follow these steps:

a. Contact Support
Email us at support@guardianshieldshop.com with the subject line “Refund Request” and include the following information:

  • Order number

  • Reason for refund request

  • Any relevant supporting documentation (e.g., screenshots, error messages)

b. Review Process
Our team will review your request within 5-7 business days and notify you of the outcome.

c. Refund Approval
If your request is approved, the refund will be processed within 7-10 business days using the original payment method.

4. Refund Method

Refunds will be issued to the original payment method used during the purchase. Please note:

  • Credit/debit card refunds may take additional time depending on your bank’s processing policies.

  • For international transactions, currency conversion rates and fees may apply, which are not covered by us.

5. Exceptions for Subscription Products

For subscription-based products:

a. Cancellation Before Renewal
If you cancel before the renewal date, no further charges will be applied. However, previous payments are non-refundable.

b. Partial Refunds
If the subscription is active and partially used, refunds will be provided at our discretion.

6. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

For questions or concerns about our Refund Policy, please contact us at:

Email: support@guardianshieldshop.com

Thank you for choosing GuardianShieldShop.com. We are dedicated to providing excellent service and support.

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